FAQ

1. Do I need to register to watch?

You do not need to register to watch. Feel free to watch others play and learn the game at your own pace. Jump into the queue whenever you are ready.

2. How do I play a game?

First, you’ll need to register and set up your video and audio settings. If you have difficulties see below. Once you are registered and set up, you can play a game if you are in the game room by clicking on the “Queue” tab on the far left and joining the queue. If the game is a team game, you can create your own team or join someone else’s team. 

You can also join the queue of a game by clicking on the “play” icon found when you mouse over the game logo (on the home page for example). This will take you into a queue of a random game. You can also click on the “play” icon on the game channel page if you want to join a particular game room.

3. Is nudity allowed in Gickup?

Absolutely no nudity is allowed in Gickup.

Users who break this rule will be suspended from Gickup for a period of time. Explicit or repeated violations will result in the termination of your account.

4. How do I report an abusive user in Gickup?

We value your abuse reports and review every one of them, because we are 100% committed to ensuring a clean and safe experience for all our users in Gickup.

To report your Gickup partner, just click the "Report" icon below the user's video [, then choose the type of abuse you are reporting]. A screenshot of the other user's video will be included for moderator review along with your report.

5. I can't get my webcam to work in Gickup. Help!

There are a number of different reasons why you might be having difficulty using your webcam in Gickup. We've listed some of the most common below, along with possible solutions.

If you are currently using your camera somewhere else (Skype, Yahoo Messenger, etc.), it will not be accessible in Gickup. Always ensure that your camera is not active elsewhere before attempting to play Gickup.

Do you have the latest version of Flash? Check your current version at Adobe's website. If you find that it is outdated, you can get the latest Flash Player at the Flash Player download page.

The drivers for your webcam may be out of date. Try checking the manufacturer's website for the latest drivers.

Have you installed Google's plugin for voice and video chat, for use in Gmail or other Google products? Are you using a Mac?

Unfortunately, there is a known conflict between that Mac plugin and the most recent versions of Flash Player that can cause other programs, like Gickup, to be unable to access your camera, even when they should be able to.

The easiest way to resolve this problem is to uninstall the Google plugin. Instructions can be found here.

6. I can't click the "Allow" button to enable my webcam. Help!

There are reports of a bug within Flash that would cause you to be able to see the Flash Settings pop-up, but be unable to click it. This typically affects users of Firefox; if you are seeing this issue in another browser, please let us know.

As a first step, try clicking here and looking for the "Can't Click Allow?" link underneath the video area. Click that link, and you should then be able to click "Allow".

If this doesn't work, an alternate method is to resize your browser window slightly, then try to click "Allow" again. Note that it may take a few attempts before you find a browser size that allows you to click "Allow", but this method does generally work.

If neither of the solutions above work, go to Adobe's Website Privacy Settings panel for Flash. You'll have to find "gickup.com" in the list, click it, and then select "Always Allow."

How do I resolve a webcam conflict between Gickup and Gmail video chat on my Mac?

Unfortunately, the most recent version of Adobe Flash Player contains a bug that causes Flash applications like Gickup to be unable to access the webcam on a Mac, when certain third-party plugins have been downloaded. Plugins known to cause problems include the Google Camera Adapter and ManyCam.

Until Adobe releases a version of Flash Player that does not contain this bug, the easiest way to resolve the problem will be to remove these third-party plugins from your system. To do this:

Step 1: Using Finder, navigate to your hard drive (typically "Macintosh HD").

Step 2: Open the "Library" folder.

Step 3: Open the "QuickTime" folder.

Step 4: Delete any files that contain "Google Camera" or "ManyCam" in the name.

Step 5: Refresh your internet browser to reload Gickup. Your webcam should now be available for use in Gickup.